Your time is reserved exclusively for you, and each appointment is prepared with care. To honor that — and to be fair to our team and other guests — we ask for advance notice if your plans change.
Cancelling or rescheduling
Please give us at least 24 hours' notice to cancel or reschedule an appointment. This allows us to offer the time to another guest.
Late cancellations
Cancellations made with less than 24 hours' notice are subject to a fee of 50% of the reserved service price.
No-shows
Appointments missed without any notice are charged 100% of the reserved service price.
Late arrivals
We'll always do our best to accommodate you. If you arrive late, your treatment may be shortened so that the next guest is not delayed, and the full service price will apply.
Deposits
Certain services, packages, or group bookings may require a deposit or a card on file to reserve. Any deposit is applied to your service and is subject to this policy if the appointment is cancelled late or missed.
How to cancel or reschedule
Call or text us at 661-417-0069, or email [email protected]. Once online booking is live, you'll also be able to manage your appointment through your booking confirmation.
Exceptions
We understand that emergencies and illness happen. If something unavoidable comes up, please reach out — we review these situations individually and will always try to take care of you.
Questions
Privelle
25170 Rye Canyon Rd, Valencia, CA 91355
661-417-0069